Build your Brand & Reputation
Customer reviews have never been more critical to customer acquisition and SEO
If you've ever looked at your competition and wondered.... '
How come that business has so many great Google reviews?
How do they do it?
How can I do it?
Or if you've wanted to be able to actively manage those reviews and have them work for your business - we've got some good news!
Many of our customers and their dealerships are already experiencing the advantages of AutoForce Digital’s Reputation Management system.
Improve ratings and build review numbers
Growing ratings and review numbers are both important elements to a business. They not only have a positive impact on your SEO and help you to appear in the Google knowledge panel, but given 90% of people read reviews before trying a new business*, they are integral for customer acquisition.
AutoForce Digital seamlessly integrates into your business processes and directs customers to the most recognised & trusted review platforms; Google & Facebook. Both platforms are widely known as trusted sources for research and validation of genuine reviews of any business.
Multi point requests
Reviews can be requested by SMS, email, QR codes in the dealership, using AutoForce Digital’s SalesCAM app, or via the Vehicle Ready button on their ServiceCAM Dashboard.
Responses
Responding to reviews and private feedback is easy too!
The AutoForce Digital reputation management dashboard consolidates reviews for individual dealership locations or can bring multiple brands and locations into one centralised platform for streamlined management. Very handy if you need to benchmark performance across multiple businesses.
Choices
Dealerships can choose Google, Facebook, or both. We also provide an optional "Can we Improve" button for offline feedback.
Key Features that bring it all together
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EASY FOR CUSTOMERS
Make leaving a review effortless for your customers by sending them a simple review request via text message.
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HANDLE NEGATIVE FEEDBACK PROACTIVELY AND PRIVATELY
Mitigate against poteintial negative reviews that occur from time to time with the "Private Feedback" option for dissatisfied customers and interact with them, and address their needs in your own ecosystem before they land on Google.
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CUSTOMISABLE BRANDED LANDING PAGES
Ensure your customers know they are dealing with your business with branded landing pages that include personalised content and the review links important to your business.
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SINGLE INTEGRATED DASHBOARD
View and respond to reviews and customer feedback across multiple sites—all on one easy-to-use dashboard
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REVIEW AGGREGATOR ON YOUR HOMEPAGE
In just a few minutes, you'll be able to copy and paste the AutoForce Review Aggregator code onto your home page to build trust and improve your websites SEO. The aggregator updates your reviews every 6 hours so you are always displaying the latest. Choose colour themes to suite your website and more.
Start improving your customer engagement and conversion.
Learn how we can improve your customer engagement and satisfaction, and provide you with the analytics you need to measure success, monitor performances and other critical data.
Get in touch with us today.
*Australian Institute Of Internet Marketing Services