i-Motor Privacy Policy

Privacy Collection Statement

The primary purpose for which we collect your personal information is to provide you with the goods and services you have requested. You agree that we may use and disclose your personal information and other data for this purpose and for secondary purposes, such as to personalise your user experience. Our Privacy Policy (see below) explains how we collect, use and disclose your personal information.

Privacy Policy

1. Introduction

i-Motor Pty Ltd (ABN 96 133 242 798) is committed to respecting and protecting the privacy of individuals who deal with it, in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”), the Australian Privacy Principles and applicable privacy regulations. This privacy policy deals with how we collect, use, disclose and manage personal information. We are committed to protecting the personal information that we hold about you.

You may deal with us by using a pseudonym, unless it is reasonably impracticable for us to respond to you if you have not identified yourself, or we are required or authorised by law to deal only with an identified person.

2. The kinds of personal information we collect and hold

In dealing with you we may collect various types of personal information depending on the circumstances of collection and goods and services provided to you. This may include:

• identification details, such as your name and date of birth;

• contact information, such as telephone numbers and email address;

• user IDs and passwords;

• records and contents of communications with us; and

• if you are applying for employment with us, personal information that is relevant to such employment.

We may also collect information relating to your use of our website, for example your IP address, device information, advertising-specific identifiers and your activities on our website.

3. How we collect and hold personal information.

We collect personal information in a number of ways. Generally, we collect personal information directly from you, when you contact or deal with us (for example, when you provide the information directly to us, when you purchase any of our goods or services, when you enquire about any item listed on our website and when you communicate with us or any other person using our website). We may also collect your personal information from third parties, for example, from finance or insurance companies providing related services to you, our related entities who may hold your personal information, and our service providers (see below).

We take reasonable steps to protect this information in a number of ways. It is kept in secure locations, and access to it is restricted to those who have the appropriate authority. Where we share the information with third parties (in accordance with this privacy policy) we take reasonable steps to ensure they also have appropriate security in place.

When your personal information is no longer required, we may de-identify, delete, or securely destroy it.

4. How we use and disclose personal information

We use your personal information for the purpose for which you provided it, the purposes disclosed in this privacy policy and any related secondary purposes which you would reasonably expect and for any other purpose you have consented to. This includes, for example:

• to enable us to properly respond to your request about website services;

• to provide you with information about products or offers or to conduct surveys (if you do not want to receive these, please let us know by emailing enq@i-motor.com.au);

• to maintain appropriate business records and for accounting, administrative and legal requirements; and

• to research, develop and improve our product and service offerings, including through staff training and collection of reviews and ratings.

We may disclose your personal information to third parties, including:

• our network of related companies and staff in connection with providing services to you;

• entities to whom you request we send your information;

• individuals and organisations if you submit an enquiry for or seek to acquire certain services from a third party supplier that are promoted or otherwise made available to you by us;

• outsourced service providers who assist us to provide our services, such as third party payment platform providers, professional advisers and technology and other technical support service providers;

• to assist government or regulatory authorities or the police; and

• as we are required by law.

Where we disclose your personal information to third parties, we will take reasonable steps to ensure that it remains protected by that third party.

5. How you may access and update your personal information

You generally have a right to access your personal information, subject to a few exceptions provided by law. To access your personal information, you can contact the i-Motor staff member you usually deal with, or email us at enq@i-motor.com.au.

Generally, there will be no charge for this service, however you may be required to verify your identity before any information is released to you. Depending on the volume, type or method of access to this information you request, i-Motor may charge you some fees, however, these will not be excessive and will not apply to the making of the request.

If at any time you believe that any personal information of yours that we hold is incorrect, please contact us at enq@i-motor.com.au and advise us of the correct information, and we will amend our records.

6. Links to other sites

This site contains links to other third-party websites. To the extent permitted by law, we are not responsible for content or Privacy Policies of other sites. If through using our website or services you disclose personal information to a third-party website, or consent to us providing your information to a third party on your behalf, this privacy policy will not apply and you will be subject to the privacy policy of the relevant third party.

7. How you may make a privacy complaint

If you have a complaint about the way we hold or use your personal information, please contact us at enq@i-motor.com.au, stating your concern, and how you would like your complaint resolved.

We will investigate your complaint and endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. In the event you are dissatisfied with the outcome of the complaint of the investigation, you may refer your complaint to the Office of the Australian Information Commissioner (see https://www.oaic.gov.au).

8. Transfer of personal information overseas

It may be necessary for i-Motor to disclose personal information to overseas recipients for some of the purposes described above and for other necessary administrative or management purposes. By way of example, some of i-Motor’s service providers are located outside of Australia, including without limitation, in the United States of America, Germany, South Korea and France. By providing i-Motor with your personal information, you consent to the disclosure / transfer of your personal information outside of Australia as set out in this privacy policy.

9. Changes to our policy

We may update our privacy policy from time to time. All changes will be published on this website and will only apply to personal information that has been collected after the date you accept the new privacy policy. If the changes will impact personal information collected prior to the date the changes are made then we will provide 30 days’ written notice to you of the relevant changes, where reasonably possible. 

If you have a problem, complaint, want to change your personal information or just wish to enquire about this privacy policy, our contact details are:

449 Punt Road,

Richmond VIC 3121

Phone: (03) 9964 8100

Email Address: enq@i-motor.com.au